My pallet has been delayed - what happens next?
Please contact CPS so we can advise why the delivery/collection has been delayed and what the new collection / delivery date will be.
Unfortunately pallet delivery is not the same as parcel delivery and there are various scenarios where we cannot deliver a pallet. See the video below which provides useful information about delivery rules which ensure the safety of our drivers and your goods. If the issue of non-delivery is access related, your consigment may be delivered to an alternative address, however this could incur an additional cost, or we can arrange for you to collect your goods from your local depot, however this is not available in all areas so you should contact your local member to discuss arrangements. We can also arrange to return your goods to the original address however this may incur an additional fee.
Please contact your local member so a new delivery date can be organised. Please note that redelivery will incur extra fees which should be paid prior to the pallet being delivered.
Estimated time of arrival provides a 2 hour window that the driver expects to be able to deliver your consignment. Unfortunately this cannot be guaranteed due to local traffic conditions, weather conditions and other situations beyond our control. We will however, try to keep you as informed as possible. Please try to allow extra time for your delivery. If your pallet delivery has not arrived within 4 hours of the original stated time, please contact your local Palletways member who will have information on the location of your pallet.
Please contact your local Palletways member who will communicate with you regarding the status of your shipment and delivery arrangements. Please note that delivery dates are not guaranteed as there are sometimes situations that happen which are beyond our control that mean your pallet may not be delivered on the specified date. Our membership will have full information of your delivery and will be able to assist.
Please contact your local Palletways member as soon as possible to advise the correct information. Please note that if the goods have already been collected and have been sent to the delivery point a reroute will have to arranged which will incur a fee. If the consignment can be cancelled we can arrange for a new consignment to be processed. It is important to contact us immediately if any of your information is incorrect.
There are a few things that can be checked if this situation occurs:
- Check the delivery address on the information is correct. If not, please contact your local Palletways depot who will advise
- Check if there is a Proof of Delivery (POD). If there is a POD please contact your local Palletways depot who will advise. If there is not a POD there may be one of these statuses against it:
- Claused POD - this means there may be an issue with your pallet so contact your local Palletways depot and they will assist
- Part delivery - occassionally pallets get delivered on separate vehicles so please contact your local Palletways depot who will advise where your other pallet is
- Refused – we have been unable to deliver to the address given or you were out. Please contact your local Palletways depot so a redelivery can be arranged if required
- Service failure – there has been an issue getting the pallet delivered or collected - please contact your local Palletways depot so we can provide further information and arrange a new delivery date
- Never arrived – for some reason the goods were not collected/given to us and the consignment has been cancelled. A new consigment delivery may need to be arranged so please check with your local Palletways depot for further information
